Reference

Legal terms for your account

We keep the legal side next to your account so you can check access, data handling, and change requests before you move ahead.

Local law onlyDANA, OVO, GoPay, QRISAccount trailCorrection requests
mpo1121 Legal terms for your account
CONTACT PATHS

How we handle legal requests

For legal requests, the fastest path is live chat, then WhatsApp, then email when you want a written trail.

Live Chat Use live chat when you need a fast answer on access, correction, or record…
WhatsApp WhatsApp works well if you need to share a screenshot, a device change, or…
Email Use email when you want a written record for a data change, account closure…
DATA AND ACCESS

How mpo1121 handles records

We store the account facts that matter for legal handling: login time, device type, browser or app path, and the payment reference attached to the request.

Record trail

We keep the minimum account fields needed to match a legal request to the right person: login ID, timestamp, device…

Cookie state

Cookies remember the language, session state, and the last page you touched, so you do not lose your place after…

Session lock

If a password changes, a device looks unusual, or the account opens from a new path, we may pause access…

Retention window

We keep request logs only as long as they are needed for record handling, payment reconciliation, or the law that…

Change request

For correction, export, or deletion requests, contact us with your login ID, registered email, and the exact record you want…

Law boundary

If the law that applies to your location does not allow access, we stop the flow there and do not…

Questions about your legal record

These questions cover access, corrections, and the contact steps we use when a legal request reaches our team. We answer from the account record first, then from the payment trail if your question involves DANA, OVO, GoPay or QRIS. If a request falls outside the law that applies to your location, we say so plainly and stop the action there.

We keep the record needed to match your login to a request: email, phone number, device marker, time stamp, and related payment reference. That makes access checks and corrections easier to trace without asking you to repeat the same details.

Send live chat or WhatsApp a short request with your login ID, registered email, and the exact field you want changed. If the change touches payments, add the DANA, OVO, GoPay, or QRIS time stamp so we can verify it.

Yes, when the law that applies to your account allows it. We may still keep certain logs for payment reconciliation, dispute handling, or other legal duties, but we remove or anonymize the rest once the retention period ends.

Device and login checks help us confirm the account owner before we change a record or reopen access. If the device path changes or the password is reset, we may ask for one more verification step through the registered channel.

Use live chat for the fastest reply, WhatsApp for screenshots or payment references, and email when you want a written trail. Our team handles these requests every day from 09.00-21.00 WIB and keeps the case tied to your account.

Access depends on local law and is available only where local law permits. If your location is outside the permitted area, we do not open the flow or process account changes for that session.